A Change of Address
by Adam M. Anklewicz
I’m moving.
Moving is not fun, however it’s sometimes a necessity. In moving comes changing addresses. One of the banks I deal with made it very difficult; to protect their identity, we’ll call them “TD Canada Trust.”
Well, I called “TD Canada Trust” (or TD for short) and was faced with a slew of security questions:
What’s your card number?
I knew that one. It was in front of me.
What’s your name, sir?
Adam Anklewicz, I said. Maybe I shouldn’t have left out my middle initial.
What products and services do you have with TD?
That was easy.
What’s your current address?
That was hard, but I got it.
What was your previous address?
That one was easy, same as before, just a different apartment number.
What was the address before that?
An odd question that really confused me. I didn’t even deal with TD when I lived up in the land known as Thornhill, Ontario, but I gave them that address as well.
What was the most recent activity on this account?
Well this took a bit of research. I had to pull the last payment I made a few weeks ago up on my other banks’ online site. BUT I FOUND IT!
Well thank you sir, I’m sorry but we don’t have enough information to change your address?
WHAT!? Well I answered all your questions! What else would you like to know? I know my birthday, my social insurance number, my driver’s licence number, the account number for my TD Visa, my employer, my… The list went on in my head of the many things I knew that TD would have on file.
No sir, I’m sorry, I can’t change your address, I don’t have enough information.
DO YOU NEED MY BLOOD TYPE!?!?!? (Ok, I think I’m over dramatizing this. However, that is what it felt like.)
So I got off the phone only to go to their website, where I was able to change my address with a few clicks of the mouse.
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